Quality assurance is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product delivered to customer meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer.

Quality assurance is a broad process for preventing quality failures. The QA team is involved in all stages of a product’s development: production, testing, packaging, and delivery. In contrast, quality control (QC) is a narrower process. QC focuses on detecting mistakes, errors, or missed requirements in a product.

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